Shipping policy
Shipping & Delivery Information
At EderHaizea, we are committed to delivering your fashion essentials—from our curated collection of Pants & Jeans, Tops, and Skirts—safely and efficiently to your doorstep. Please review our shipping policy below for detailed information.
Shipping Method & Processing
We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and public holidays. You will receive a shipping confirmation email with tracking details once your order is on its way.
Shipping Destinations & Timelines
We ship internationally. Delivery times for Standard Shipping vary by destination:
- Domestic (Mainland): 5-10 business days
- International: 10-20 business days
Please note these are estimated timelines and do not include order processing time. Delays due to customs, weather, or carrier issues are possible and beyond our control.
Shipping Costs
Shipping fees are calculated at checkout based on the destination and weight of your order. We do not offer free shipping at this time. The exact cost will be displayed before you complete your purchase.
Order Tracking
Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days, please contact us.
Address Accuracy & Undeliverable Packages
It is the customer's responsibility to provide a complete and accurate shipping address. We are not liable for packages lost or delayed due to incorrect addresses. If a package is returned to us as undeliverable, we will contact you via email to arrange reshipment at an additional cost.
Contact Us
For any questions or concerns regarding your order's shipment, please do not hesitate to reach out to our customer support team at [email protected]. We are here to help.