Refund policy

Our Refund Policy

At EderHaizea, we are committed to your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This policy outlines the process and conditions for returns and refunds for our Pants & Jeans, Tops, and Skirts.

Eligibility for Returns & Refunds

To be eligible for a return and refund, your item must meet the following criteria:

  • The item must be unworn, unwashed, and in its original condition with all tags attached.
  • The item must be in its original packaging.
  • You must initiate the return request within 30 days from the date you received the shipment.
  • Proof of purchase (order number) is required.

For hygiene reasons, we cannot accept returns on final sale items, intimate apparel, or any item that has been damaged after delivery.

Return Process

  1. Contact Our Support Team: To start a return, please email us at [email protected] with your order number and details about the product you wish to return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  2. Package Your Item: Securely pack the item(s) in the original packaging, if possible, and include the RMA number inside the package.
  3. Ship the Package: Send your return package to the address we provide. We recommend using a trackable shipping service, as you are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

Inspection & Refund

Once we receive your return, our team will inspect the item to ensure it meets our eligibility criteria. This process typically takes 3-5 business days after the package arrives at our facility.

  • Upon approval, your refund will be processed automatically to the original payment method used for the purchase.
  • Please note that shipping charges are non-refundable.
  • The time it takes for the refund to appear in your account depends on your bank or payment provider's processing times, but it is usually within 5-10 business days after we process it.

Exchanges

We currently do not offer direct exchanges. To exchange an item for a different size or color, please follow the standard return process to receive a refund and then place a new order for the desired item on our website.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 7 days of delivery. Include your order number and clear photos of the product and its packaging. We will arrange a prepaid return label for you and expedite a replacement or full refund, including any applicable shipping costs.

Contact Us

If you have any questions about our Returns & Refunds Policy, please do not hesitate to contact our customer support team. We are happy to assist you.

Email: [email protected]