Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-2 business days. Delivery times vary by location. Standard shipping typically takes 5-10 business days. You will receive a tracking notification via email once your order is on its way.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the selected shipping method. Any applicable customs duties or import taxes are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. For hygiene reasons, certain items like final sale products may not be eligible for return.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will provide you with detailed instructions and a return authorization.

Are return shipping fees covered?

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service for your return.

How do I find the right size for Pants, Jeans, Tops, or Skirts?

Each product page includes a detailed size guide. Please refer to the specific measurements provided for each item, as sizing may vary between styles and brands. We recommend comparing your measurements to the guide for the best fit.

What materials are your clothing made from?

We prioritize quality and comfort. Material information (e.g., cotton, denim, polyester blends, elastane) is clearly listed in the product description for each item.

How do I care for my new clothing?

Care instructions are provided on the garment's label. We generally recommend washing similar colors together, using gentle cycles, and avoiding high heat to maintain the quality and longevity of your items.

What payment methods do you accept?

We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL encryption technology to ensure that all your personal and payment information is transmitted securely. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not covered here, please reach out to our dedicated support team via email at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.